FREQUENLY ASKED QUESTIONS

MINIMUM ORDER - We do not have a minimum order. We will ship one product or hundreds of products. Shipping on small orders will be higher due to UPS rates. The more you order the cheaper your shipping per product. With orders less than $50. shipping costs seem rather high to most customers. UPS rates are based on destination and weight, but there is a minimum charge per box through UPS so shipping on a 10 pound box may only be a dollar more than shipping a one pound box.

ORDERING - Orders may be placed by mail, phone, fax or online. Please be sure order is complete. We will not be able to make changes to any orders once they are received.

RETURNS - No returns are accepted for fragrance purchases to ensure the high quality of our products. Other products may be returned within 15 days from date of purchase. Returned items must be received in original packaging, unused and in satisfactory condition to be resold. Unless due to an error on our part, customer is responsible for return shipping on all returns, re-shipping on any exchanges, and a 15% restocking fee may apply to any returned items due to customer error. Private label products are not available for return.  Please call prior to returning any items. Absolutely no returns will be accepted without an authorization number.

CANCELLATIONS - Cancellation of an order after 24 hours of placing the order will have a 15% restocking fee.  Cancellations made within 24 hours of placing the order will not be charged a fee.  All special orders/private label orders will be charged a 25% fee for any cancellations.

SHIPPING - If paying by credit card online, orders may only be delivered to the credit card billing address. All orders will be shipped UPS unless PO box or APO addresses we will ship via US Postal Service. International orders should call or email for a shipping quote prior to placing order.  A handling fee of $1.50 will be included with every order to cover boxes, packing, etc. to help get your products there safely!

All orders are shipped out of our
Redding, California Facility via UPS.

Please allow 1-2 weeks delivery time.

Questions about shipping can be sent to info@massageoil.net

DAMAGED SHIPMENTS - Do not accept damaged goods from carriers. All orders leave our warehouses in excellent condition. All damage claims must be reported within 48 hours to delivery carriers. Receiving customer is responsible for filing damage claims with the delivery carrier.

PAYMENT - We accept Paypal for our online credit card processing.  We also accept personal or company checks from accounts in good standing. Be sure to include your phone number when sending check or money order by mail. Any checks returned for non-sufficient funds will be assessed a $25.00 service charge plus bank fees up to a total of $30 per check in accordance with the laws of the State of California. Orders paid by check or money order are shipped as soon as payment arrives by mail. All declined credit card orders will be unpacked and charged a 10% restocking fee within 48 hours if you have not contacted us with new payment information.

C.O.D. ORDERS - We do not accept C.O.D orders. However, we do accept payment by check or money order. Just send your order in along with your check or money order and we will begin processing your order once we receive it in the mail.

PRICING - Prices are subject to change at any time without notice. Please check our web site often for the latest pricing!

Thank you,

SunSign Oils

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