FREQUENLY ASKED QUESTIONS
MINIMUM ORDER -
We do not have a minimum order. We will ship one product or
hundreds of products. Shipping on small orders will be higher
due to UPS rates. The more you order the cheaper your shipping
per product. With orders less than $50. shipping costs seem
rather high to most customers. UPS rates are based on
destination and weight, but there is a minimum charge per box
through UPS so shipping on a 10 pound box may only be a dollar
more than shipping a one pound box.
ORDERING - Orders may be
placed by mail, phone, fax or online. Please be sure order is
complete. We will not be able to make changes to any orders once
they are received.
- No returns are accepted for fragrance
purchases to ensure the high quality of our products. Other
products may be returned within 15 days from date of purchase.
Returned items must be received in original packaging, unused
and in satisfactory condition to be resold. Unless due to an
error on our part, customer is responsible for return shipping
on all returns, re-shipping on any exchanges, and a 15%
restocking fee may apply to any returned items due to customer
error. Private label products are not available for return.
Please call prior to returning any items. Absolutely no
returns will be accepted without an authorization number.
- Cancellation of an order after 24 hours of
placing the order will have a 15% restocking fee.
Cancellations made within 24 hours of placing the order will not
be charged a fee. All special orders/private label orders
will be charged a 25% fee for any cancellations.
SHIPPING - If paying by credit card online,
orders may only be delivered to the credit card billing address.
All orders will be shipped UPS unless PO box or APO addresses we
will ship via US Postal Service. International orders should
call or email for a shipping quote prior to placing order. A
handling fee of $1.50 will be included with every order to cover
boxes, packing, etc. to help get your products there safely!
All orders are shipped out of our
Redding, California Facility via UPS.
Please allow 1-2 weeks delivery time.
Questions about shipping can be sent to
DAMAGED SHIPMENTS -
Do not accept damaged goods from carriers. All orders leave our
warehouses in excellent condition. All damage claims must be
reported within 48 hours to delivery carriers. Receiving
customer is responsible for filing damage claims with the
- We accept Paypal for our online credit card
processing. We also accept personal or company checks from
accounts in good standing. Be sure to include your phone number
when sending check or money order by mail. Any checks returned
for non-sufficient funds will be assessed a $25.00 service
charge plus bank fees up to a total of $30 per check in
accordance with the laws of the State of California. Orders paid
by check or money order are shipped as soon as payment arrives
by mail. All declined credit card orders will be unpacked and
charged a 10% restocking fee within 48 hours if you have not
contacted us with new payment information.
C.O.D. ORDERS -
We do not accept C.O.D orders. However, we do accept payment by
check or money order. Just send your order in along with your
check or money order and we will begin processing your order
once we receive it in the mail.
- Prices are subject to change at any time
without notice. Please check our web site often for the latest