Ordering Information

We accept all major credit cards through PayPal. They process MasterCard, Visa, Discover, Amex and eChecks. You can also mail your order to us with a check or money order.

Shipping is provided within the continental US and Canada only.

To send your order via mail, simply write down your order, add the shipping charges (noted below), include a check or money order and mail to:

SunSign Oils
4780 Caterpillar rd. Unit A
Redding, Ca 96003
1-800-845-4460

We are not always available to take your call because our place is strictly an Internet business, but if you leave a phone number and a brief message we will call you back.

Email us here: Talk to us

Policies

Most orders are shipped within 1-5 business days and this will depend on the order volume at the time. Please consider this around the holidays and order early. We do not process orders on weekends or holidays. Everything will be shipped in the order it was received. If paying by check please expect a 4-5 day delay until the check has cleared before your order is shipped. We generally use the United Postal System for shipping but if you need us to ship it via a different carrier, let us know when you place the order under "special instructions." Just email us and we will accommodate you. Please make sure all of your address information is correct at time of order. Any incomplete addresses or information that appears to be missing will delay your order processing. You may include your phone number with your order and if we have any questions we will contact you by phone or we can contact you via email to confirm your information.

Backorder

We do everything to keep all items in stock and available so that we may ship it quickly. But sometimes we run out due to high volume ordering. Should this happen you will be contacted prior to your order going out so that we may offer you a substitute, credit, refund or actual item when available, which is usually no longer then 4-5 days.

Shipping Rates

These shipping charges apply for each delivery address and order--These rates apply to shipping within the continental US and Canada only. All shipments will include insurance and delivery confirmation. We ship exclusively via United Parcel Service. We only use regular postal service for sample orders and shipments to Canada. Shipping prices reflected below apply to retail orders only.

Order Size	Shipping Rates
1oz-16oz	$5.95
16oz-128oz	$9.95
2-4 Gallons	$20.95
20+ Gallons	Email for Quote

Special Note regarding shipping to our Canadian customers: We love shipping to you but please be advised that in certain areas of Canada your order may take additional time to get to it's destination.

Special note about our shipping charges:

Shipping charges are an estimate only at this time. If the charges of shipping your item(s) is higher than estimated you will be contacted for approval prior to your order shipping out. If the shipping charges exceed the estimate stated at time of order, you will receive a refund for the excess amount.

Returns and Refunds

If your package arrives damaged let your carrier know before you open it. If you are unable to do this and upon discovering the obvious damage you can contact us for further help. If something was sent in error contact us so that we may correct the oversight. In either case your satisfaction with our products is important to us and we will solve the situation.

If after you receive your order you are not satisfied you may ship it back to us for a complete refund minus shipping charges. Refunds can be made via check and mailed back to the billing address or sent back to you through PayPal.